Frequently Asked Questions

We operate exclusively in Ontario, Canada. Our primary dispatch covers the entire Niagara Region, including St. Catharines, Niagara Falls, Welland, Niagara-on-the-Lake, Thorold, Fonthill, Pelham, Lincoln, Grimsby, and Fort Erie. Please note: we do not service Niagara Falls, NY or US territories.

Getting an estimate is straightforward. Simply submit your repair details and attach clear photos of the project area through our online Jobber portal. Our trade coordinators assess the scope, materials, and access requirements before sending a transparent, fixed-rate quote directly to your email for easy digital approval.

Yes. Every technician on your job is an insured, background-checked professional operating under full WSIB compliance. All completed repairs and installations are backed by our direct 12-month workmanship guarantee.

Yes. In addition to residential repairs, our Service Department works directly with local commercial facilities, retail storefronts, wineries, and property management firms. We handle commercial door hardware adjustments, tenant turnover punch lists, and ongoing building maintenance with net-term commercial invoicing.

Yes. We encourage combining tasks—such as drywall patches, door re-hanging, interior trim, and fixture replacements—into a single service window. Our multi-trade dispatch ensures the proper tools and materials arrive on visit #1 to minimize downtime.

For urgent requests, contact our Service Department directly at (289) 402-3777. You can also reach our St. Catharines branch at (289) 402-5554. For standard projects, submitting your request and photos through our online portal is the quickest way to enter the dispatch queue.